“Surfacers” A New Rung for Forrester’s Social Technographics Ladder

Forrester’s classic 2007 analysis of the different user-types of social media has made it easy for people to understand user behavior on the web. The past two years have resulted in a rapid adoption of the technology and new improvements to sharing content. The Surfacer is a type of user valued by friends and by strategists for their ability to find unique, great content to share with their network.