Comments on: Social Media Strategy Case Studies Using the Customer Experience Lifecycle – Part 2 http://www.benphoster.com/social-media-strategy-case-studies-using-the-customer-experience-lifecycle-part-2/ Ben Foster on Digital Strategy, Social Media, and the Corner Office Wed, 23 Jun 2010 19:36:33 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Social Media Strategy Case Studies Using the Customer Experience Lifecycle – Lego, Kraft Digiorno, and Comcast | By Ben Foster http://www.benphoster.com/social-media-strategy-case-studies-using-the-customer-experience-lifecycle-part-2/comment-page-1/#comment-841 Social Media Strategy Case Studies Using the Customer Experience Lifecycle – Lego, Kraft Digiorno, and Comcast | By Ben Foster Tue, 16 Jun 2009 15:30:55 +0000 http://www.benphoster.com/?p=1114#comment-841 [...] Evaluation - Consideration of you (and your competitors) product benefits and tradeoffs as a solutio... [...] [...] Evaluation – Consideration of you (and your competitors) product benefits and tradeoffs as a solutio… [...]

]]> By: Social Media Strategy Case Studies Using the Customer Experience Lifecycle | By Ben Foster http://www.benphoster.com/social-media-strategy-case-studies-using-the-customer-experience-lifecycle-part-2/comment-page-1/#comment-839 Social Media Strategy Case Studies Using the Customer Experience Lifecycle | By Ben Foster Mon, 15 Jun 2009 22:18:30 +0000 http://www.benphoster.com/?p=1114#comment-839 [...] Evaluation - Consideration of you (and your competitors) product benefits and tradeoffs as a solutio... [...] [...] Evaluation – Consideration of you (and your competitors) product benefits and tradeoffs as a solutio… [...]

]]> By: Christopher Rollyson http://www.benphoster.com/social-media-strategy-case-studies-using-the-customer-experience-lifecycle-part-2/comment-page-1/#comment-963 Christopher Rollyson Wed, 10 Jun 2009 06:07:28 +0000 http://www.benphoster.com/?p=1114#comment-963 Ben thanks for a great framework! For the Service part, how about JetBlue's use of Twitter? here's my take, I met Morgan earlier this year while speaking at a conference.<br>=>http://globalhumancapital.org/?p=215<br><br>You may want to consider Threadless, too (the guys I intro'd at TechCocktail). They almost redefine things as the whole enterprise is on their website, and they are grafting in retail.<br><br>Cheers- Chris Ben thanks for a great framework! For the Service part, how about JetBlue's use of Twitter? here's my take, I met Morgan earlier this year while speaking at a conference.
=>http://globalhumancapital.org/?p=215

You may want to consider Threadless, too (the guys I intro'd at TechCocktail). They almost redefine things as the whole enterprise is on their website, and they are grafting in retail.

Cheers- Chris

]]> By: Christopher Rollyson http://www.benphoster.com/social-media-strategy-case-studies-using-the-customer-experience-lifecycle-part-2/comment-page-1/#comment-833 Christopher Rollyson Wed, 10 Jun 2009 00:07:28 +0000 http://www.benphoster.com/?p=1114#comment-833 Ben thanks for a great framework! For the Service part, how about JetBlue's use of Twitter? here's my take, I met Morgan earlier this year while speaking at a conference.<br>=>http://globalhumancapital.org/?p=215<br><br>You may want to consider Threadless, too (the guys I intro'd at TechCocktail). They almost redefine things as the whole enterprise is on their website, and they are grafting in retail.<br><br>Cheers- Chris Ben thanks for a great framework! For the Service part, how about JetBlue's use of Twitter? here's my take, I met Morgan earlier this year while speaking at a conference.
=>http://globalhumancapital.org/?p=215

You may want to consider Threadless, too (the guys I intro'd at TechCocktail). They almost redefine things as the whole enterprise is on their website, and they are grafting in retail.

Cheers- Chris

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